Technical Support is provided free of charge to all users, but are provided on a
time available basis. Most emails are responded to within 72 hours and
nearly all problems are addressed.
When contacting us for support be sure to include the following information:
- Product Name And Version Number
- Operating System And Version
- Complete Description Of Problem (The More Details The Better)
- Any Actions Attempted And The Results (When did the problem start, shat makes it
better, what makes it worse, ...)
We also like to hear suggestions for new features (and even new products). All
our products are user supported and driven. We always want to hear how we can
make our products work better.